Exito Travel Case Study

We recently were contacted by Exito Travel, a company based in Ft. Collins, Colorado that provides travel deals for passengers going to South and Central America. They needed our expertise in design, usability and search engine optimization. Their current site needed some help in these three areas. The goals for the project were to:

• Redesign with a cleaner, more modern look and feel that appeals to their target audience. Use design to drive user actions like performing a flight search, or calling Exito.
• Increase leads by improving the lead generating forms.
• Create a central navigational system that considers key user paths.
• Rewrite the code in order to increase organic search engine ranking.

All of these goals supported increasing site traffic, page views, time spent on the site, and of course leads and bookings.

Here's what we did:

Design
When redesigning a site, Fusionbox always considers the following rules:

• What is the first thing you want a user to do when on your site? How will the design support this critical user action?
• What is the second thing you want a user to do on your site? What are the key user paths and how are we going to make them as efficient and readily available as possible?
• How will we tackle the 30 Second Rule? (Showing users who you are, what you do, and what the user should do next within 30 seconds.)
• How are we going to most effectively use prime real estate - the area of the site above the fold in a user's browser?
• What design look and feel supports the brand and appeals to the target audience?

For Exito Travel, the first thing they wanted users to do was pick up the phone and call them. The second action was to do a flight search. With these key actions in mind, we made the phone number much more visible and placed the flight search tool at the top right of the page where users expect to perform an action (this is according to eyetracking studies).

We tackled the 30 second rule simply by keeping the logo at the top left of the page where the eye goes first, and creating calls-to-action that underscore what Exito does and what the user should do. For example: Book a Flight, Search Group Flights, and Search Flights to Mexico. This way users knew exactly who Exito was, and what option they should use that fit their needs.

In the previous design, important calls-to-action were placed below the fold in 1024x768 meaning most users would completely miss them. This most certainly meant lost leads. We made the most of the real estate above the fold by moving up these important calls-to-action that support key user paths.

The current design had some great elements, and then some that weren't necessarily working toward an end goal. We redesigned to appeal to a young target audience (20-40) by using modern colors, rounded, contemporary, 2.0 looking shapes, and removing stock illustrations.

Here’s the old site:


Here’s the new site:



Usability
Users complained of "getting lost" and not knowing how to get back. To improve usability, we created a central top navigational system that was missing from the previous site so users could navigate around to different sections without getting lost. We also added a breadcrumb trail to help users orient themselves on the site. We developed a left nav that was very clear and also managed to use keywords, i.e., Flights to Mexico, Belize Tours, etc.

We put the all important Booking Tool on every page in the same place so users could take advantage of booking from anywhere on the site. This way, users could be reading about a Tour in Guatemala, and then book that tour immediately on the same page. This increased bookings dramatically.

Before the redesign, the lead generation forms were lengthy and bulking. We recreated the forms and eliminated unnecessary information from the tools. Fields like Mr./Ms./Mrs, Fax Number and auto filling information whenever possible. We also presented the information in the form in steps rather than one long form that is intimidating to users.

Search Engine Improvements
The most dramatic success of redesigning Exito Travel’s site was the boost in site traffic by 50%. This is due to the search improvements we made to the existing code. By optimizing and streamlining the code, Exito Travel’s organic search engine results improved dramatically. We did not launch any other internet marketing strategies, and did not change the content in any way, but Exito still increased unique page views by half.

Fusionbox is a Denver Internet Marketing and web design company.